Our estimated production and handling time is 30–35 business days after all required order details, payment requirements, and applicable design approvals have been completed. Estimated freight transit time is an additional 10–15 business days, for a total estimated fulfillment time of approximately 40–50 business days.

Free standard shipping includes curbside freight delivery to eligible physical addresses within the contiguous United States. This service does not include in-home placement, assembly, stair carry, installation, or removal of packaging materials.

Enhanced delivery services may be available for certain orders when arranged separately. Depending on the destination and service availability, upgraded delivery may include in-home placement, assembly assistance, or packaging removal. Additional charges may apply.

Assembly requirements depend on the table design and base configuration. In many cases, the tabletop and base are shipped separately for safer transportation, and final assembly may involve attaching the base or legs to the tabletop.

Yes. LuxEpoxyTables ships custom epoxy resin tables to many international destinations. International shipping rates, transit times, customs duties, taxes, and delivery requirements vary by destination. Customers outside the United States can contact support@luxepoxytables.com with their delivery address, table specifications, and project details to receive a customized international epoxy table shipping quote and estimated delivery timeframe.

Custom orders may generally be canceled or changed before final design approval, material procurement, or production begins. Once production has started, cancellation or changes may no longer be possible because materials, labor, and production capacity may already have been committed to the order. If you need to request a cancellation or change, please contact us as soon as possible.

Custom-made and made-to-order products are not eligible for return or exchange due to change of mind, personal preference, incorrect customer-selected dimensions, or other customization choices. This does not affect claims involving products that arrive damaged, defective, incorrect, or materially different from the approved specifications.

Please contact LuxEpoxyTables within 14 days of delivery and provide your order number, a description of the issue, and clear photos or videos of the product and packaging where applicable. After review, available resolutions may include repair, replacement parts, replacement, approved local repair, partial refund, or full refund where appropriate. If a physical return is required because of a confirmed defect, shipping damage, incorrect item, or another error attributable to LuxEpoxyTables, we will arrange or cover reasonable return shipping costs. No restocking fee applies to approved returns.

Approved refunds are generally processed within 7–10 business days after approval or, when a physical return is required, after the returned product has been received and inspected. Refunds are normally issued to the original payment method. Additional processing time may be required by your bank, card issuer, or payment provider.

We accept major credit and debit cards, including Visa, Mastercard, American Express, Discover, Diners Club, JCB, UnionPay, and Elo. Supported digital payment methods may also include Shop Pay, PayPal, Amazon Pay, Google Pay, and Venmo, where available.

For eligible custom and made-to-order products, a 50% initial payment The remaining 50% balance is due near the final stage of production, after the product has been completed and before it is released for shipment.

Eligible customers and qualifying orders may be offered Shop Pay Installments Availability, approval, payment schedules, financing terms, and eligibility are determined by the applicable payment provider. The 50% deposit payment arrangement and Shop Pay Installments are separate payment options and may not be available together for the same order.

LuxEpoxyTables does not directly store your complete credit card information.

No. LuxEpoxyTables clearly communicates product prices, shipping costs, and any optional service fees before your order is finalized. We will not add undisclosed charges without your knowledge and approval.

LuxEpoxyTables provides a limited warranty for 1 year (12 months) from the date of delivery on eligible products purchased directly from us.

The limited warranty may cover confirmed manufacturing or workmanship defects, including certain finish failures, defective hardware or components, and manufacturing-related issues affecting the normal use or structural integrity of the table. Warranty claims are reviewed based on the specific circumstances.

No. Solid wood naturally varies in grain, color, knots, mineral streaks, live-edge shape, texture, and small natural checks or cracks. These characteristics are part of the natural material and are not considered manufacturing defects.

We recommend keeping your table in a stable indoor environment, avoiding prolonged direct sunlight and excessive heat or moisture, and cleaning it with a soft cloth and mild, non-abrasive cleaner. Use coasters, placemats, or trivets under hot, sharp, or abrasive objects.

Please contact us with your order number, a description of the issue, and clear photos or videos. Email: support@luxepoxytables.com Phone: (909) 519-8531 Our customer service team will review the issue and advise you on the appropriate next steps.