Terms & Conditions

Welcome to LuxEpoxyTables. Throughout these Terms, “we,” “us,” and “our” refer to LuxEpoxyTables. LuxEpoxyTables operates this website and online store, including the information, content, features, tools, products, and services made available through it (collectively, the “Services”). Our store is powered by Shopify, which provides the ecommerce platform that enables us to offer these Services.

These Terms & Conditions, together with any policies referenced or incorporated into them, explain the rights and responsibilities that apply when you access our website, use our Services, or make a purchase from us.

Please review these Terms carefully. They contain important information concerning your legal rights, including warranty disclaimers and limitations of liability.

By accessing or using our Services, you agree to these Terms & Conditions and our Privacy Policy. If you do not agree with these Terms or our Privacy Policy, please do not use the Services.

By agreeing to these Terms, you confirm that you are at least the legal age of majority in the state or province where you reside.

To place an order or use certain features of our Services, you may be required to provide information such as your email address, billing information, payment information, shipping address, and other information necessary to process your order. You agree that the information you provide is accurate, current, and complete and that you have the legal right to provide such information.

If you create an account, you are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account. Your account may not be transferred, sold, assigned, or licensed to another person without our authorization.

We make reasonable efforts to ensure that product descriptions, specifications, dimensions, photographs, videos, and other information displayed on our website are accurate and representative of the products we offer.

Because many LuxEpoxyTables products are handcrafted or made to order using natural wood and epoxy resin, natural variations are expected. Wood grain, knots, live edges, texture, color, pattern, and other natural characteristics may vary from one piece to another. Epoxy resin colors and patterns may also have slight variations as a result of the handcrafted production process.

Colors and appearance may also vary slightly depending on lighting conditions, photography, and the screen or device used to view our website. These natural or minor variations are not considered defects when they are consistent with the product description and the handcrafted nature of the product.

For customized or made-to-order products, customers may be asked to review certain selections or production details, such as wood selection, layout, resin color, dimensions, or other customization options, before or during production.

Product availability may change from time to time. We may update product descriptions, specifications, pricing, or availability when necessary to correct errors, reflect product changes, or maintain accurate information on our website.

Submitting an order constitutes an offer to purchase products from LuxEpoxyTables. An order is considered accepted after the required payment has been successfully processed and we provide an order confirmation or otherwise confirm that the order has been accepted for processing.

Please carefully review your product specifications, dimensions, customization selections, shipping information, and other order details before completing your purchase.

Because many of our products are made to order or customized specifically for each customer, cancellation options may depend on the status of the order and whether production has begun. Any cancellation, return, exchange, or refund request will be handled in accordance with our Returns & Refunds Policy.

In limited circumstances, we may need to decline or cancel an order, including when:

payment cannot be successfully authorized or processed;
the product, material, or customization requested is unavailable;
there is an obvious pricing, product information, or technical error;
we are unable to deliver the order to the provided destination;
we reasonably suspect fraudulent or unauthorized activity; or
accepting or fulfilling the order would violate applicable law.

If we need to cancel an order after payment has been received, we will notify you using the contact information provided with your order and issue any applicable refund to the original payment method.

If additional information or clarification is required for a customized order, we may contact you before or during production to confirm the relevant specifications.

Unless otherwise agreed in writing, products purchased through our consumer online store are intended for personal or household use and not for commercial resale.