Shipping policy

Shipping Area & Free Shipping

LuxEpoxyTables offers free standard freight shipping on all eligible orders to addresses within the contiguous United States (the lower 48 states).

We do not ship to or accept orders for delivery to:

  • Alaska
  • Hawaii
  • U.S. Virgin Islands
  • P.O. Boxes
  • APO, FPO, or DPO military addresses

Orders submitted with an excluded shipping destination may be canceled and fully refunded.

Production & Handling Time

LuxEpoxyTables products are made to order and produced specifically for each customer.

Our estimated production and handling time is:

30–35 business days

This period begins after all required order information, payment requirements, and applicable design or customization approvals have been completed.

Production and handling time does not include weekends, U.S. public holidays, or shipping transit time.

Actual production time may vary within this range depending on product size, complexity, material availability, and customization requirements.

If a material delay occurs, our customer service team will make reasonable efforts to provide updated information.

Estimated Transit Time

After production has been completed and the order has been released to the carrier, estimated transit time is:

10–15 business days

Transit time is separate from production and handling time.

The estimated total fulfillment time is therefore approximately:

40–50 business days after all required order details, approvals, and payment requirements have been completed.

Delivery estimates may vary due to carrier scheduling, destination, weather, freight conditions, or circumstances outside our reasonable control.

Shipping Confirmation

Once your order has completed production and has been released for shipment, LuxEpoxyTables will arrange transportation to the shipping address provided with your order.

Tracking or shipment information will be emailed when available.

Customers are responsible for providing accurate shipping addresses, telephone numbers, and delivery information.

Please contact us promptly if you need to request an address change.

Address changes may not be possible after an order has been released to the carrier.

Freight Delivery

Because LuxEpoxyTables furniture is oversized and heavy, table orders are shipped using professional freight carriers.

Free standard shipping includes curbside delivery unless otherwise stated in writing.

Free standard shipping does not include:

  • White-glove delivery
  • In-home placement
  • Assembly
  • Installation
  • Stair carry
  • Removal of shipping or packaging materials

Additional delivery or installation services may be available when separately arranged.

 

Delivery Appointments

Freight carriers may contact customers by phone, text message, or email to arrange a delivery appointment or delivery window.

Customers are responsible for providing a valid telephone number and being reasonably available to coordinate delivery.

If delivery cannot be completed because the customer is unavailable, cannot be reached, or provides inaccurate delivery information, carrier-imposed redelivery or storage charges may apply.

Inspecting Your Delivery

Please inspect your shipment as soon as reasonably possible upon delivery.

If the packaging or product shows visible signs of damage:

  1. Take clear photographs of the packaging and product.
  2. Note visible damage on the carrier's delivery receipt whenever possible.
  3. Keep all original packaging and protective materials.
  4. Contact LuxEpoxyTables promptly.

Please do not discard crates, cartons, or protective materials related to a damage claim until the claim has been reviewed.

Shipping Damage

If your product is damaged during transportation, please contact LuxEpoxyTables within 14 days of delivery and provide:

  • Your order number
  • A description of the damage
  • Clear photographs or videos of the product
  • Photographs of the packaging where applicable

After the issue has been reviewed and confirmed, LuxEpoxyTables will provide an appropriate resolution based on the circumstances.

Possible resolutions may include:

  • Repair
  • Replacement parts
  • Replacement of the affected item
  • Approved local repair
  • Partial refund
  • Full refund where appropriate

If a physical return is required because of confirmed shipping damage or an error for which LuxEpoxyTables is responsible, LuxEpoxyTables will arrange and cover the reasonable return shipping cost.

Delivery Delays

We make reasonable efforts to meet the estimated 40–50 business day fulfillment timeframe.

Delays may occasionally occur due to circumstances outside our reasonable control, including severe weather, natural disasters, transportation disruptions, carrier delays, port congestion, governmental actions, or other extraordinary events.

If a material delay occurs, we will make reasonable efforts to keep you informed and complete delivery as soon as reasonably possible.

Questions About Shipping

If you have questions about shipping eligibility, freight delivery, or delivery requirements, please contact LuxEpoxyTables customer service at:

Email: support@luxepoxytables.com
Phone: (909) 519-8531
Address: 11920 Solitaire Ct, Jurupa Valley, CA 91752